The project

The Roma community is present in Rome with settlements that are often spontaneous. The difficulties in integration are plain for all to see. For this reason, the European Union supports the Municipality of Rome and its Associations in the commitment to generate an efficient reception and service model that will be able to overcome the emergency related to the camps.

The Local Authority with its services, especially those welfare-related, is the institutional place where Roma coming from spontaneous settlements go in order to obtain informations and assistance. Though, this contact often tends to become difficult, because of mutual suspicions and prejudices that can result in discriminatory behaviours. The main purpose of the project is to encourage and support a convergence between the Roma who make use of the services and the operators working at the Department of Social Policies, Subsidiarity and Health (DPSSS) of the Administration of Rome (Roma Capitale), for the Social Secretariats of the 15 Municipalities of Rome and for the Associations adhering to the CESV (Service Center for Volunteering of Lazio).

The final goals are aimed at producing a standardized model for the reception of Roma and other disadvantaged categories at the public offices, that has to be compliant with anti-discrimination laws, transparent and efficient, and to support the Roma people with an informed and correct approach to the public services they need. The two goals result, through the activities planned (training and mutual learning), in an action of enhancement of the communication and service competences, conducted with both employees of the Administration of Rome and other public employees temporarily hired, and also operators of the CESV associations, and the Roma groups as well.


The specific activities determined by the project are the following:
  • Training of the service operators of the Administration of Rome (managers and operators of front-offices and associations) towards the development of standardized anti-discrimination procedures in order to promote the creation, implementation and dissemination of uniform quality and procedural standards for the reception of Roma and other disadvantaged categories;
  • Training the Roma on how to approach services and support their participation by providing basic education concerning rights and duties and the practices connected to being an active citizen;
  • Spreading a greater awareness about the importance of the anti-discrimination principles and procedures as they represent an European requirement for a more correct, efficient and sustainable execution of the actions implemented;
  • Creating an open platform for the exchange of technical know-how and good practices, thus improving both the institutional capability and the participation of the Roma;
  • Creating practical tools for the sector operators in order to facilitate and improve their work with the Roma people (manual, online repository, learning objects, videos, documents written in Italian, Romani and Romanian, recommendations for the improvement of the communications and relations between Roma and Institutions);
  • Disseminating the results starting from the cities that have joined the Project (Rome, Milan, Lecce and London) with the creation of a network for mutual learning.
The attendance of 170 people is expected at the activities of the project:
  • 100 people among operators, officials and managers of the Administration of Rome, of the 15 Municipalities and of the Social Secretariats, and operators temporarily hired from other organizations;
  • 20 operators of the associations adhering to the CESV network;
  • 50 Roma people chosen from those recently arrived, encamped in informal settlements.
  • The composition of a mixed work group matches the integrated and inclusive approach that the ROMunicare Project (“ROMunicate”, from “ROMA” and “communicate”) intends to pursue during the execution of the activities.
The expected results in terms of impact on policies and programmes are:

Enhancement of the goals and of the anti-discrimination competences of operators and Roma, in opposition to both the prejudices of the “gagè” (the word used by the Roma to indicate all the non-Roma people), and the self-exclusion often dictated by the Romani culture;

  • The gradual application of standardized procedures for the reception of Roma and other disadvantaged categories over the entire territory pertaining to the Administration of Rome;
  • The creation of guidelines and the Moodle platform for Open and Distance Learning, which will remain available to be used by the Administration Rome;
  • The increase in attention and institutional commitment with the involvement of the Roma;
  • The portability of the project on a national and European level.